常見問題 Frequently Asked Questions

(I) 訂購前 Before the order submission:

  • 家中電腦並非使用IE(Internet Explorer)上網,是否可以遞交訂單?
  • Can I submit my order if I am not using Internet Explorer?
    • 可以。學生可透過Chrome, Safari或Firefox瀏覽器上網遞交訂單。
    • Yes. Students can submit orders online through Google Chrome, Safari or Firefox.
  • 錯過網上訂購截止日期,是否仍可以遞交訂單?
  • Can I still submit my order online after the deadline?
    • 不可以。逾期恕不接受訂購,學生請自行前往漢榮書局門市部或其他書局購書,首次售書日當日不設即場售書。
    • No. Late orders will not be accepted. Students would have to buy the textbooks directly from our bookshop or any other bookshops. Sale of books on campus would not be provided on the day of the school sale.

(II) 登入資料及學生個人資料 Login and student’s personal information:

  • 登入時,是否需要填寫香港手提電話號碼?
  • Do I have to fill in my Hong Kong mobile phone number when I log in to the system?
    • 首次登入時,不需要填寫電話號碼;
    • Your Hong Kong mobile phone number is not required for first-time login.
    • 再次登入時,必須填寫上一次登入訂購時所提供的電話號碼。
    • The previously provided Hong Kong mobile phone number is necessary for other logins apart from first-time login.
  • 是否必須填妥所有個人資料?
  • Do I need to submit all the required personal information?
    • 是。學生必須填妥中英文姓名、電話及電郵資料,才可成功遞交訂購表格。
    • Yes. Students are required to provide both Chinese and English names, phone number and email address in order to successfully submit the order form.
  • 若沒有中文姓名,應如何填寫?
  • I do not have a Chinese name, how do I fill in the order form?
    • 請在「學生中文姓名」部分輸入「NA」。
    • Please enter ‘NA’ under ‘Chinese name’.
  • 是否必須提供香港手提電話號?
  • Do I have to provide a Hong Kong mobile phone number?
    • 漢榮書局將在售書前一日,以短訊方式提醒學生有關售書的日期、地點、時間,以及所需帶備的金額。學生若未能提供首位數字為5、6、9的香港手提電話號碼,將無法享有此項服務。
    • One day prior to the school sale, an SMS reminder with detailed information on the final total charges and the location, date and time of the school sale will be sent off to students. Any student who is unable to provide a Hong Kong mobile phone number starting with the digit 5, 6 or 9 is not eligible for this service.
  • 建議使用的電子郵件服務。
  • Recommended email servers.
    • 為方便接收確認電郵,建議使用Gmail、雅虎(Yahoo)或Hotmail提供的電子郵件服務。
    • Gmail, Yahoo and Hotmail are highly recommended for guaranteed receipt of the confirmation email.
  • 忘記/遺失登入資料(i.e., 學生編號或密碼),應如何處理?
  • What can I do if I have forgotten the login information (i.e., the login number or password)?
    • 請於網上訂購截止日期前,在辦公時間內致電2391 0585與漢榮書局職員聯絡。
    • Please contact Hon Wing Book Company at 2391 0585 during office hours (Monday to Friday 09:00–17:00, Saturday 09:00–13:00) before the deadline.

(III) 選購書籍Order selection:

  • 可否訂購與學校規定使用的版本/版次不同的書籍?(E.g., 學校規定使用「傳統釘裝」,但希望訂購「活頁釘裝」。)
  • Can I order a version/edition of a textbook different from the one on the book list? (E.g., the school requires students to use a textbook with traditional binding, but I wish to order a textbook with loose-leaf binding.)
    • 不可以。網上訂購服務只能提供學校規定使用的書籍,學生如有其他特殊要求,請前往漢榮書局門市部直接購買。
    • No. The online ordering service only offers order selection of textbooks that are on the book list. Students who wish to buy a different version/edition of the textbook will need to purchase it directly at our bookshop.
  • 某些書名前為何沒有空格?應該如何購買這些書籍?
  • Some textbooks do not have a tick box in front of the title, how can I order them?
    • 書名前如沒有空格可供點擊訂購,處理方法如下:
    • For those titles in which a tick box is not provided, the purchasing process is as follows:
      • 書籍定價 = 空白、「學校代訂」:學生不用自行購買,請根據學校指示由學校代為購買。
      • If the price is left blank or ‘Order from/by school’ is indicated: Students do not need to order this particular title, please follow the school’s instructions for purchasing it.
      • 書籍定價 =「–」:書籍已經絕版,出版社不再付印。學生如需購買更新版次,請前往漢榮書局門市部處理。
      • If ‘–’ is indicated in the price: This title has already been out of print. Students will have to buy the new edition directly from our bookshop or any other bookshops.
  • 為何在選購某些書籍後,無法點擊其他書名前的空格,並且這些書名前出現紅色字體?
  • After I have ordered a certain textbook, why do I fail to select other textbooks and see red text in front of that title?
    • 選修科目書籍:學生只能選購修讀的兩科/三科選修學科的用書,請按學校的指引訂購。
    • Electives Subjects: According to some school guidelines, students should only buy the textbooks for the two/three elective subjects they are going to study. Please follow your school’s instructions for ordering.
    • 不同班別/組別、不同單元書籍:學生只能選購就讀班別/組別、單元的用書,請按學校的指引訂購。
    • Different Classes/Groups/Modules: According to some school guidelines, students should only buy the textbooks for the classes/groups/modules they are going to study. Please follow your school’s instructions for ordering.

(IV) 遞交訂單後After the order submission:

  • 已經確認遞交訂單,為何沒有收到確認電郵?
  • I have already submitted my order online, but I have not received the confirmation email.
    • 因電子郵箱設定問題,學生確認遞交訂單後若沒有收到確認電郵,請從郵箱「垃圾郵件」或「Junk」文件夾中尋找。如仍沒有找到確認電郵,請在辦公時間內致電2391 0585與漢榮書局職員聯絡。
    • Due to the user configuration settings of email accounts, the confirmation email may be redirected to the ‘Spam’ or ‘Junk’ folder. If you do not receive a confirmation email after having confirmed your order, please contact Hon Wing Book Company at 2391 0585 during office hours (Monday to Friday 09:00–17:00, Saturday 09:00–13:00).
  • 遞交訂單後,可否作出修改?
  • Can I make changes to my order after the order submission?
    • 截止日期或之前:學生可隨時以漢榮書局提供的學生編號、密碼及已填寫的電話號碼登入,自行修改訂單。確認電郵將以最新收到的電郵為準。
    • On or before the deadline: Students can make changes to their orders by re-logging in to the system, and entering their login numbers, passwords and Hong Kong mobile phone numbers, and re-submitting their orders. The latest confirmation email will be the valid one.
    • 截止日期後:學生只能瀏覽訂購記錄,不能再對訂單作出任何修改。學生如必須作出修改,請在首次售書日購書時,於付款前向漢榮書局現場職員查詢。
    • After the deadline: No further modifications can be made. Students can only view their order details. If students have to make any changes, please inform our staff during the first school sale before payment.
  • 如何取消整份訂單?
  • How do I cancel my entire order?
    • 截止日期或之前:請以漢榮書局提供的學生編號、密碼及已填寫的電話號碼登入,取消全部已經選擇的書籍,即可取消訂購。
    • On or before the deadline: Students can cancel their entire orders by re-logging in to the system, and entering their login numbers, passwords and Hong Kong mobile phone numbers, deleting all the selected items and re-submitting their orders.
    • 截止日期後:請在首次售書日前,在辦公時間內致電2391 0585與漢榮書局職員聯絡。
    • After the deadline: Please contact Hon Wing Book Company at 2391 0585 during office hours (Monday to Friday 09:00–17:00, Saturday 09:00–13:00).